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I want to return my purchase! What do I do?
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If you are not 100% satisfied with your purchase from Zappos Retail, Inc. you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
Did you know that returning merchandise is easy and informative, not to mention, can be fun? Check out this returns video for a sneak peek into some of our custom conference rooms.
The easiest way for you to return the merchandise is to get a pre-paid label by logging in at Zappos.com
Go to the website and click on My Account in the upper right hand corner.
Log in to your account using your email address and password.
Click on the order number of the merchandise you wish to return.
Check the box to the left of the item(s) you wish to return and click on the Return Checked Item box.
If you would like to receive a store credit, please check the circle at the top. Otherwise, choose the second circle to receive a refund.
Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.
The next page will feature a picture of the item and a barcode.
If you do not have the original packaging, please print this page to include inside the shipping box along with your merchandise.
On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."
Now just print it and tape it to you shipping box with clear packing tape. Tada
If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.
Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
It may take 4-5 business days for your return to reach the Zappos Fulfillment Centers. Once it is received and inspected by the Zappos Fulfillment Centers (usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
More About Our Return Policy
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| Q: |
I would like to return a gift that was sent to me. How do I do that?
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Zappos.com is very sorry that your gift did not work for you. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. In lieu of that information, you can give them the LPN number that is on the side of the shoe box.
Any gift item being returned will be refunded to the original purchaser's method of payment; you cannot obtain a store credit for a returned gift item. However, we can definitely process a gift exchange for you for another item. Please call the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance.
To ensure availability of your desired item, please place the item into your shopping cart. If we do not have the size and color combination available, it will give you an error message.
In order to expedite the process for you, you can create your own account on Zappos.com. Please click on the "My Account" link at the top right of the website and begin the process. Otherwise, we will be more than happy to create one for you over the phone.
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| Q: |
I printed out my label and misplaced it. How can I retrieve it again?
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We are more than happy to help you print out a new label. The easiest way for you to get another pre-paid label, is by logging in at Zappos.com.
1. Go to the website and click on My Account in the upper right hand corner.
2. Log in to your account using your email address and password.
3. Choose the order number of the merchandise you wish to return.
4. Underneath the Status and Tracking column, you will see a link that says, "Display Your Return Label"
5. Your label will appear for you to print.
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| Q: |
How long does it take for me to get a refund?
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It may take 4-5 business days for your return to reach the Zappos Fulfillment Centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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| Q: |
I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
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Zappos.com has changed the USPS return labels to include a UPS tracking number and bar code as well. This is known as a "Flex Label." When you generate a USPS label, you will see two barcodes so that the you have the option to return via USPS or UPS.
Both barcodes are needed on the label, so please do not alter the label in any way. The reason both barcodes are needed is because when the package is dropped off at USPS, UPS will then pick up the package from USPS and deliver it to the Zappos Fulfillment Centers.
If you misplace your USPS Flex label, please contact the Zappos Customer Loyalty Team at 1-800-927-7671 for assistance in attaining a new Flex Label.
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| Q: |
I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
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We greatly apologize that you are unable to see your label. In order to view your new flex label, we ask that you be logged into your Zappos.com account before trying to view it. Please follow these steps and your label will appear:
Log into your account with your email address and password.
Navigate away from the website, to your specified email provider (i.e. Hotmail, Gmail, Yahoo, etc.)
Open the Flex Label Email that was generated when the return request was processed
Click on the label link!
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